Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to tell us what you think of a casino we've covered? This page explains the best way to reach the Best Casinos Canada team and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. Write to us at [email protected] and a member of our team will pick it up. We don't run a call centre or live chat for reader enquiries, so email keeps things simple and lets us give your message proper attention rather than a rushed reply.
A quick line about what your message concerns — a review, a bonus term, a technical issue with the site, or general feedback — helps us route it to the right person and answer you faster.
What We Can Help With
- Review accuracy — If something in one of our casino write-ups looks outdated, whether that's an editorial rating, a welcome offer, or a detail about payment methods, tell us. We check our pages against operator sites but things do change, and reader reports help us catch it sooner.
- Bonus terms and wagering questions — If a promotion we've listed reads unclearly, or you want a second opinion on how a wagering requirement works before you claim it, send us the details and we'll do our best to clarify.
- Site feedback — Trouble using the comparison tables on mobile, a broken link, or a suggestion for a casino topic you'd like us to cover — all of it is useful to us.
- Partnership or media enquiries — If you represent a casino brand, a software provider, or another site and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone close to you is finding it difficult to control their gambling, mention this in your message. We'll point you towards support resources, though for urgent help we'd always recommend contacting a dedicated helpline or your provincial gambling support service directly rather than waiting on an email reply.
What Happens After You Send a Message
Every message is read by an actual person, not answered by an automated script. We aim to reply within a couple of working days, though this can stretch a little during busier periods — if that happens, we'd rather take the time to give you a proper answer than a quick, unhelpful one.
If your question relates to a specific casino brand's account, deposit, or withdrawal, we're not able to act on your behalf with that operator. We're an independent comparison site, not a casino, so those matters need to go through the casino's own support team. What we can do is help you understand what to expect, or flag a recurring problem for our editorial review.
Before You Write In
A few things are worth checking first, since they answer most of the questions we receive:
- Our comparison tables and individual reviews list the headline welcome offer and its key conditions, such as minimum deposit or wagering multiples, directly beside each brand.
- If you're outside the standard Canadian licensing framework and looking at alternative options, our page on Best Non GamStop Casinos 2026 covers that specific angle separately.
- Ratings on this site are editorial judgements based on our own review criteria, not customer-submitted scores, so if you disagree with a rating we're glad to hear the reasoning behind your view.
How We Handle Your Information
Anything you send us is used only to respond to your enquiry. We don't add email addresses from contact messages to marketing lists, and we don't share your details with the casino brands we review. If your message includes personal or account-specific information, only keep it as detailed as necessary to explain your question.
A Note on What We Publish
We keep our reviews and comparisons updated as offers, terms and providers change, and reader feedback is a genuine part of that process. If something we've published affected a decision you made — for better or worse — we'd like to know about it. It helps keep the site honest and useful for the next person searching for an online casino in Canada.
Thanks for taking the time to read this far. We look forward to hearing from you.